FAQs
Got questions? Find quick answers here.
About LP Coins
What are LP Coins?
LP Coins are reward points you earn when shopping at participating LP Wala stores. You can collect them and redeem them for discounts on future purchases.
What is the value of 1 LP Coin?
1 LP Coin = ₹1 towards eligible discounts at participating LP Wala stores.
Do I need to pay to join the LP Wala loyalty program?
No. Joining the LP Wala loyalty program is free.
Can I earn LP Coins at every LP Wala store?
You can earn LP Coins at participating stores that have activated the loyalty rewards program.
Earning LP Coins
How can I earn LP Coins?
Show your LP Wala membership QR code to the shopkeeper before completing your purchase. The shopkeeper scans your code and credits eligible LP Coins to your account.
How many LP Coins can I earn on my purchase?
The earning percentage depends on the individual store.
Example: Bill amount: ₹500 Store reward: 2% Coins earned: 10 LP Coins.
Example: Bill amount: ₹500 Store reward: 2% Coins earned: 10 LP Coins.
When will my LP Coins be credited?
Your LP Coins will be credited after the shopkeeper successfully verifies your eligible purchase.
Can I earn LP Coins every time I visit a store?
Yes, you can earn coins on every eligible purchase, subject to the store's reward conditions.
Can I earn LP Coins on discounted purchases?
This depends on the store's earning conditions. Some stores may offer coins on discounted bills, while others may exclude certain offers.
Redeeming LP Coins
How can I redeem my LP Coins?
Show your membership QR code to the shopkeeper. They will scan your code, check your available balance and apply the eligible discount.
How much discount can I get using LP Coins?
Each store decides the maximum percentage of the bill that can be paid using LP Coins.
Example: Bill: ₹500 Maximum redemption: 5% Discount: ₹25 You pay: ₹475.
Example: Bill: ₹500 Maximum redemption: 5% Discount: ₹25 You pay: ₹475.
Can I redeem all my LP Coins in one purchase?
Not necessarily. Redemption is subject to the store's minimum bill amount and maximum redemption limit.
Can I earn and redeem LP Coins at the same store?
Yes. You can earn coins on eligible purchases and redeem your accumulated coins on future purchases.
Can I use LP Coins at different stores?
Yes. Your LP Coins balance can be redeemed at participating LP Wala stores that have enabled coin redemption.
Can I use LP Coins with other discount vouchers?
It depends on the store's offer conditions. Check the voucher terms before combining offers.
Membership and account
How can I join a store's loyalty program?
Scan the store's LP Wala QR code or join through its membership option in the app.
Do I need a separate membership card for every store?
No. You can use your LP Wala account and digital membership QR code at participating stores.
Can I transfer my LP Coins to another person?
No. LP Coins are linked to your registered account and are non-transferable.
Can I withdraw LP Coins as Cash ?
No. LP Coins are reward points and cannot be withdrawn as cash.
Validity and problems
Do LP Coins expire?
Any expiry date will be displayed in your LP Wala account according to the applicable program rules.
What happens if my purchase is cancelled or refunded?
Any LP Coins earned on the cancelled or refunded purchase may be reversed.
What should I do if my LP Coins are not credited?
Contact LP Wala support with your store name, purchase details and transaction information.
Can my LP Coins balance become negative?
Can my LP Coins balance become negative?
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